SUCCESS STORIES

Contractors around the U.S.A and beyond are improving the bottom line of their business with 360e. Here are some real-life stories from our customers.

SQUIRES ELECTRIC

PORTLAND, OR

Squires Electric was managing their operations using spreadsheets and an out-of-the-box CRM solution. While the existing system had some useful features, there were huge gaps in it's ability to effectively manage critical areas of the business. As the business grew this resulted in increasing loss of revenue, scheduling errors, loss of tracking efficiency and invoicing delays. All these were affecting the bottom line of the business.

30% SALES PERFORMANCE INCREASE IN 6 MONTHS
15% INCREASED BILLABLE WORKER PRODUCTIVITY
35% INCREASED OFFICE EFFICIENCY
80% REDUCED SCHEDULING ERRORS
60% REDUCED BILLING ERRORS
150% INCREASED CHANGE ORDER TRACKING
100% INCREASED NET PROFIT
Squires Electric now maintains consistent sales growth while operating at 92% billable productivity. Scheduling errors are almost non-existant and the previous hemorrhaging from untracked change orders has been turned into substantial revenue gains. The combined impact of these improvements have contributed to a 100% increase in NET profit over the last 2 years

BEFORE
WHILE THEIR BUSINESS WAS GROWING, THEIR PROFIT MARGIN WAS SHRINKING

Licensing issues
Every time they added a user they had to contact their software company, set up an additional user account and pay additional licensing fees. Then, there were delays with account activation and user accounts not working. As a result only 80% of their existing users were actually able to log in and use the system at any given time. The rest had to go back to writing it on paper, even though they already had a system.

Lack of Electrical Contracting Business Features
Their existing system had a basic CRM but it didn't consider nuances of the contracting industry. For example, here are some of the shortcomings encountered with their previous application:

  • Inability to manage multiple jobsites, billing addresses, and contacts for customers.
  • No place to manage job requirements like permits, inspections, customer callbacks.
  • Rigid and cumbersome scheduling process. Impossible to manage schedule changes.
  • Poor change order management.
  • Lack of meaningful metrics. Lots of generic reports, very few meaningful reports.

The combination of all these factors was putting Squires Electric back where they started, managing things from multiple places, dealing with scheduling errors and inefficiencies, losing money on untracked change orders and struggling to get invoices out on time. The bottom line is, while the business was growing, their profit margin was shrinking.

AFTER
360e SOLVED ALL THESE PROBLEMS & DELIVERED MEASURABLE RESULTS

No Per User Costs
Squires electric is able to create and add users at will with no per user costs or additional licensing extensions - no phone calls, no wait-time or additional payment scheduling. Their primary administrator goes to the users panel, adds a user, sets the permissions and the new user is ready-to-go. This translates into uninterrupted workflow, easy onboarding for new employees, immediate job tracking availability AND no additional costs.

Built for Electrical Service Contractors
Many of the standard features now available with 360e came from the initial customizations completed for Squires Electric. Before building out additional features to the system, we partnered with the Squires Electric team to learn and understand the daily challenges of the electrical contracting industry. We rode in the vans to job sites, sat alongside the dispatcher, went out on material runs and witnessed the many challenges of getting invoices out. The result is a robust but flexible system that understands the organic process as well as the technical side of CRM and field management. Standout features include:

  • Robust CRM manages an unlimited number of jobsites, billing addresses and contacts for any customer.
  • Permit and job requirement tracking with built-in alerting and follow-up reminders.
  • Visual scheduling grid with easy editing.
  • Easy-to-use field module with built-in change order tracking.
  • Paperless time tracking and real-time job costing.
  • Zip code look ups, two-click order conversion and other time-saving features.

REVIVE REMODELING

WILSONVILLE, OR

Revive Remodeling has always put quality of work ahead of everything else in their business. This quality of work eventually brought in a lot more business and with it, the challenge to deliver the same quality and craftsmanship while remaining an efficient and profitable business. Aside from their Quickbooks accounting program, they were essentially running the business with paper, pens and spreadsheets. The mechanics of this paper-based process was creating inefficiencies and operational headaches at multiple levels.

40% INCREASE IN SALES/QUOTING OUTPUT
30% REVENUE INCREASE
50% INCREASED OFFICE EFFICIENCY
75% INCREASED NET PROFIT
Revive Remodeling successfully navigated 30% growth while maintaining their high standard of quality. This 30% revenue increase was realized with marginal overhead increase allowing the majority of it to roll directly into their net profit. They continue to add billable workers without having to increase office/administrative cost. They also continue to customize their 360e system to dial in specific areas of their business - and Laurie still gets her favorite white chocolate mocha hand delivered on an almost regular basis.

BEFORE
MAINTAINING QUALITY AT THEIR OWN EXPENSE

Slow Quoting
Because of the range of services they manage (carpentry, flooring, roofing, painting, electrical, plumbing and more), creating quotes involved organizing pricing for both in-house and outsourced services at varying levels of detail. This involved manual pricing calculations from spreadsheets, extensive typing and/or copying of vendor estimates and manual assembly of multiple items into a cohesive proposal.

Job Management
From free app-based scheduling to paper time sheets, job management was increasingly frustrating and disconnected. Daily challenges included:

  • Workers late to jobsites.
  • Materials missing at jobsites.
  • Lost or unreported change orders.
  • Missing time sheets and vendor invoices.
  • No playback or tracking ability while job was in progress.
  • Invoicing delays and errors.

Revive Remodeling continued to do whatever was necessary to ensure the job was done right. However, as workloads increased they continued to deliver quality, but at their own expense. Profit margins were declining or even worse, unknown.

AFTER
360E DELIVERED IMPROVED PERFORMANCE, REAL-TIME PLAYBACK AND PROFIT

A Fast and Flexible Quoting Process
Revive Remodeling estimators are now able to build quotes with ease and flexibility within 360e. The sales module includes a robust bid estimator. This feature replaces spreadsheets with an intuitive tool that manages complex pricing scenarios while offering short cuts like assembly groups and flat rate pricing. A custom outsourcing module allows bids from multiple vendors to be organized and integrated with in-house services to produce cohesive, well-organized proposals.

Technology and Training Unite Office and Field
Office and field teams now work together through a single web-based application. Workers log in using mobile devices where they have access to the following:

  • Schedule and location details.
  • Work instructions, permit information and other details.
  • Jobsite and previous work histories.
  • Material lists.
  • Site drawings, photos and other supporting files.
  • Daily activity notes / comments and change order tracking tools.
  • Paperless, real-time and material tracking.
  • Dedicated support and training from the 360e team.

Likewise, office administrators get real-time playback from the field which eliminates guesswork, delays and administrative errors. Features include:

  • Two-click quote-to-job conversion.
  • Job Snapshots with job specific, real-time P&L reports.
  • Daily job comments and progress updates.
  • Tracked, approved and signed change orders.
  • Custom reports to stay on top of job, company and employee profitability.
jsquires

I’m a year into using 360e. What a difference! I commend your company not only for the software you have developed but for your outstanding customer service. When I look back at where my company was a year ago, and where we are today, it’s like night and day….

Joe Squires
Squires Electric (PORTLAND, OR)
matthammerquisttestimonial

“Well played 360! This software is a power punch to business headaches. My quotes go out faster, my jobs are organized and getting invoices out is easy because everything is tracked and in its place. More imortantly, you guys answer the phone when I call and that has helped me dig into your system all the faster. I would recommend this software for any business in the contracting industry.”

Matt Hammerquist
Hammerson Electric (Vancouver, WA)
maunamccorkletestimonial-1

“I have only been using this software for a few months but already the benefits have been amazing.  So many things that used to be a chaotic scramble are now organized and right in front of me. The real time labor and material tracking features have made it so much easier to get invoices out. Can’t wait to dig deeper into this.”

Mauna McCorkle
GSS Electric (Kalispell, MT)
DustinORearTestimonial

This software is a game changer. Quoting and scheduling have never been so easy and I love the way it connects the field to the office. Being able to customize our 360 system makes it even better.

Dustin O’Rear
GLOBAL ELECTRIC, INC. (NORTH PLAINS, OR)

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