Your employees waste time at work…every day. It’s not always intentional. The culprit is most often inefficient processes, such as losing a document, recording information twice or getting lost while en route to a job site. While inefficiencies might seem minor, they add up to 20 to 30 percent of a business’ revenue each year. When a process is inefficient, it consumes time that you’ll never regain. When you only have 24 hours in a day, there isn’t much time to waste.
Greatest Time Wasters
The time that you spend searching for a lost document is often disproportional to the amount of time that you spend using the document. Think about the last time that you lost a document. How long did it take you to find it? When you did find it, how long did it take you to glean the information that you needed. According to PricewaterhouseCoopers, it costs $122 every time a lost document needs to be found. This figure includes the cost of the time that your employees spend looking for the document and customer satisfaction losses.
When you use field management software for electricians, like 360e, you instantly store and organize documents in a cloud-based system that all your employees can access from a computer or mobile device. This means no more client files walking out the door, misplaced receipts or workers needlessly calling the office for information.
Field workers waste up to 64 percent of their time on administrative tasks, according to Quota Factory. These tasks include follow-up phone calls and administrative duties activities, such as having to go back to the office to document a conversation with a client. In the end, workers only spend about 45 percent of their time completing their primary duties.
Field management software automates many time-consuming tasks and simplifies necessary administrative tasks. It helps employees work faster and smarter while increasing accuracy.
Poor Time Management
On average, managers spend over 15 hours, or two days, per week on administrative tasks, according to Business Wire. Inefficiencies in one department usually affect productivity in another.
360e offers a suite of scheduling, job management and reporting tools that simplify staying focused and on track. Visual scheduling tools avoid double-booking field workers and make labor estimates a breeze. The platform makes it easy to communicate with workers and customers. Job dashboards track permits and order changes, and keep workers updated with the latest information in real-time.
Benefits of CRMs for Electricians
With customers more educated than ever before, lead nurturing and exceptional customer service takes more than business savvy. It takes good CRM software. With quality CRM software increasing productivity by 26.4 percent (add another 15 percent for including mobile CRM capabilities) and delivering an ROI of up to $8.71 for every dollar spent, you can’t afford to not implement it into your electrical contracting business.
Additional benefits of CRM software include:
- Boosted customer satisfaction
- Giving workers improved access to customer information
- Increased leads and conversion rates
- Improved customer retention rates (increased retention rates of just 5 percent can increase profits by 25 to 95 percent
- Increased cross-selling and up-selling
- Decreased sales cycles
- Fast and easy quote generation
- Labor and cost tracking
While many electrical contractors understand the value of keeping up with technology and customer demands, over half have not invested in field management software. This means that while the competition is stuck in its routine, inefficient ways, you’ll attract and impress their unhappy customers. Enhancing your company’s productivity is just a step away!