Stories of high failure rates related to using new field service management software are enough to make some contractors stick to ineffective routines. These failures often occur because businesses expect the software to work as expected from the start. The reality is that software for field workers is just like purchasing any new tool; you [...]
Humans, by nature, thrive on routine. When you have a way of doing things that works well, you’re inclined to repeat the behavior. The mentality follows the logic of if it isn’t broke, don’t fix it. In the contracting field, professionals are used to employing manual methods for several tasks—from testing receptacles to scheduling appointments [...]
There is always room for improvement when running your own business. Inefficiencies and unnecessary redundancies in an electrical contracting business lead to productivity losses that might seem minor on their own, but add up with time. Think about the last time the office lost a document—an invoice, contract, receipt, or note scribbled on a piece [...]
The National Electric Code (NEC) is part of the National Fire Protection Association’s (NFPA) codes and standards. NFPA code 70, which all 50 U.S. states have adopted, is the standard for safe electrical design, installation and inspection. At the time of publication, the latest edition is the 2014 NEC. The NFPA will release the next [...]
The most successful businesses are those that plan for change—to adapt to evolving technologies. For electrical contractors with field service workers, this means giving employees the ability to stay connected, work from any location and remain productive while away from the office. Mobile technology and the use of industry-specific software, such as electrical contractors’ software, [...]
Accurate employee time tracking is an incredibly important tool for business owners to implement, for numerous reasons. Not only does it help provide more accurate pricing for their services; it also improves employee productivity by making employees accountable for what their time is spent on. Payroll processing time can also be sped up by no [...]
While securing new business is crucial to any type of contracting business, repeat customers are what will ensure long-term success. The key driver of customer retention is customer service. When you examine industry leaders, you’ll find one constant: the most trusted and successful contractors take customer service seriously. Since customer service involves human-to-human interaction, mistakes [...]
Top companies around the world have two particular qualities: they effectively provide relevant solutions to consumer problems, and they do it better than anyone else. As an electrical contractor, you’re in an industry that has an advantage. Nearly every industry requires the use of electricity. The need to power homes, buildings, roadways, signs, light bulbs, [...]
In today’s technology-driven world, word-of-mouth referrals have a new face as online customer reviews. Big and small companies alike rely heavily on the quality and quantity of customer reviews to demonstrate the effectiveness of their product or service. The same is true for electrical contractors. In a 2013 survey by Dimensional Research, 90 percent of [...]
Web-based field service management software is more than a convenience tool. It’s a comprehensive solution that works for you, as it allows you to manage your company’s operations from a single platform. Good web-based electrical contractor management software isn’t just attractive or convenient, it resolves pain points that your company may experience. Benefits of Web-Based [...]
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