Customer relationship management is about more than returning phone calls and being polite to your clients. It’s about fostering the customer experience and the relationship with your brand throughout all interactions to exceed expectations and increase satisfaction and loyalty. On your own, this is a big undertaking. Thankfully, using field service software designed for electricians [...]
As an electrical contractor, you have a lot on your plate: you own a business, manage employees, create marketing strategies, work on projects, provide customer service, and much more. When you spend so much time immersed in the details of your operations, it might be easy to overlook opportunities that may help your business improve [...]
As a contractor providing essential services, you can have comfort in the fact that your trade will always be in demand. When you aren’t the only contractor in your area, you have to get the word out about your business to increase leads. Field service software is the perfect companion to your marketing efforts. A [...]
Whether you’re an electrician, plumber, HVAC expert or any type of skilled worker, managing a contracting based business may seem as if you’re juggling multiple balls. If one ball drops, your entire business suffers. To keep these balls in the air, more contractors look to all-in-one field service management software, like 360e. This software does [...]
The warm months are some of the busiest for contractors as residential and commercial customers take advantage of good weather for remodeling and improvement projects. When the jobs start pouring in, electrical scheduling software is the key to staying on top of your customers’ needs and providing quality services. Preparing your workers for the extra [...]
Billing is one of an electrical contracting business’ most vital tasks, as you depend on client payments to fulfill employee wages and other overhead costs. The problem with traditional invoices is that they involve human error. By knowing the most common billing pitfalls, you can take measures to ensure accuracy and timeliness. Billing Mistakes that [...]
Losing or misplacing a document will cost your business more than you might think. In fact, in a survey that Brother International Corporation conducted in 2010, the company discovered this type of disorganization costs up to $177 billion per year. This comes out to about 38 hours, or one workweek, per full-time employee. This and [...]
Obtaining permits is a crucial part of an electrical contracting business, as most electrical work needs a permit. States and municipalities require permits for electrical work to ensure the work that a technician completes follows current safety codes. When you work with multiple customers at a time, keeping track of permits may seem like a [...]
Estimates are one of the first interactions that you have with customers. Creating them may seem like a daunting task because one wrong entry can result in financial losses. At the same time, an estimate that’s too high because you’re playing it safe can backfire. Creating estimates that are accurate and timely are critical to [...]
Today’s world is more mobile than ever. In fact, Cisco predicts that the number of mobile devices that individuals own will exceed the world’s population 1.5 times by 2020, representing an eightfold growth in just five years. With mobile devices being a crucial component of an electrical contractor’s business, shouldn’t CRM systems for electricians be [...]
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