Estimates are one of the first interactions that you have with customers. Creating them may seem like a daunting task because one wrong entry can result in financial losses. At the same time, an estimate that’s too high because you’re playing it safe can backfire. Creating estimates that are accurate and timely are critical to [...]
Today’s world is more mobile than ever. In fact, Cisco predicts that the number of mobile devices that individuals own will exceed the world’s population 1.5 times by 2020, representing an eightfold growth in just five years. With mobile devices being a crucial component of an electrical contractor’s business, shouldn’t CRM systems for electricians be [...]
Your employees waste time at work…every day. It’s not always intentional. The culprit is most often inefficient processes, such as losing a document, recording information twice or getting lost while en route to a job site. While inefficiencies might seem minor, they add up to 20 to 30 percent of a business’ revenue each year. [...]
Stories of high failure rates related to using new field service management software are enough to make some contractors stick to ineffective routines. These failures often occur because businesses expect the software to work as expected from the start. The reality is that software for field workers is just like purchasing any new tool; you [...]
Humans, by nature, thrive on routine. When you have a way of doing things that works well, you’re inclined to repeat the behavior. The mentality follows the logic of if it isn’t broke, don’t fix it. In the contracting field, professionals are used to employing manual methods for several tasks—from testing receptacles to scheduling appointments [...]
There is always room for improvement when running your own business. Inefficiencies and unnecessary redundancies in an electrical contracting business lead to productivity losses that might seem minor on their own, but add up with time. Think about the last time the office lost a document—an invoice, contract, receipt, or note scribbled on a piece [...]
The National Electric Code (NEC) is part of the National Fire Protection Association’s (NFPA) codes and standards. NFPA code 70, which all 50 U.S. states have adopted, is the standard for safe electrical design, installation and inspection. At the time of publication, the latest edition is the 2014 NEC. The NFPA will release the next [...]
The most successful businesses are those that plan for change—to adapt to evolving technologies. For electrical contractors with field service workers, this means giving employees the ability to stay connected, work from any location and remain productive while away from the office. Mobile technology and the use of industry-specific software, such as electrical contractors’ software, [...]
Accurate employee time tracking is an incredibly important tool for business owners to implement, for numerous reasons. Not only does it help provide more accurate pricing for their services; it also improves employee productivity by making employees accountable for what their time is spent on. Payroll processing time can also be sped up by no [...]
While securing new business is crucial to any type of contracting business, repeat customers are what will ensure long-term success. The key driver of customer retention is customer service. When you examine industry leaders, you’ll find one constant: the most trusted and successful contractors take customer service seriously. Since customer service involves human-to-human interaction, mistakes [...]
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